Creating Your Account
To create your account, you’ll receive a link to enroll via the email address we have on file at Here & Now Mental Wellness. The email includes an activation link and a unique username that we have created for you. Please activate your account as soon as possible as this link is only active for 72 hours.
You’ll need a unique username, your date of birth, and your mobile phone number in order to create your account. You’ll receive a 6-digit, one-time passcode via email that you’ll be able to enable. Then you can create your own unique password. You’ll be prompted to sign in using the password you just created. Please note that this can take a moment to load.
The first time you log in, you’ll see this warning pop up. You can just click “OK.”
Patient Platform Basics
Dashboard: Review your upcoming appointments and messages sent from our Medical Staff or Wellness Coordinators.
Allergies: View the list of allergies recorded by your provider (please note that updates may occur over multiple visits as your health information changes).
- Under My Statement, you can see your current balance and a copy of your invoice.
- Under Ledger, you will find detailed claim information.
- Under Online Payment Log, you can view transaction details.
- Under Payment Receipt, you can view and print receipts.
Refill Prescriptions: You can request medication refills, select your pharmacy, and specify the number of refills needed. View past refill requests with details such as drug name, pharmacy information, and contact numbers.
Frequently Asked Questions
Activation links are only valid for 72 hours. If yours has expired, please contact our office at (847) 450-6393 and we’ll send you a new enrollment link.
Check your spam or junk folder first. If you still don’t see it, contact our office at (847) 450-6393 to verify we have the correct email address on file.
You can change your password at any time through the portal settings. Your username is assigned by our system and cannot be changed.
Click “Forgot Password” on the login page and follow the prompts to reset it. You’ll receive a password reset link via email.
Yes, the portal uses encryption and secure authentication to protect your health information. Always log out when you’re finished and never share your login credentials.