Messaging Your Psychiatrist
Contacting Your Psychiatrist
Through the portal’s messaging feature, you can ask questions about your treatment, request prescription refills, share updates about your symptoms, or discuss any concerns you may have. Your psychiatrist will typically respond to messages within 72 business hours during regular office hours. For urgent matters or emergencies, please call our office at (847) 450-6393 or dial 911. Please note that therapy appointments cannot be scheduled through the Patient Portal. If you need to schedule with your therapist, please call our office at (847) 450-6393. To send a message to your psychiatrist, navigate to the “Messages” page from the left navigation panel, and select “Compose.”
Compose the message to your psychiatrist, then hit “Send:”
Follow these guidelines to ensure your message gets the attention it needs and helps your psychiatrist provide the best possible care:
Selecting Your Recipient: Use the dropdown menu to select your psychiatrist. Make sure you’re sending the message to the correct provider on your care team.
Writing a Clear Subject Line: Include a brief, specific subject that summarizes your message. Examples:
- “Medication Refill Request – Sertraline”
- “Side Effects Question”
- “Follow Up from 11/8 Appointment”
- “Insurance Change Notification”
Crafting Your Message: Be specific and concise in the Details section:
- State your main concern or question clearly at the beginning
- Include relevant details like medication names, dosages, and when symptoms started
- List multiple concerns using bullet points or numbering
- Mention any time sensitivity (upcoming travel, running low on medication, etc.)
Setting Priority Level
- Use “Normal” for routine questions, refill requests, and general updates
- Select “Urgent” only for time-sensitive issues that need attention within 24-48 hours
- Remember: For true emergencies, call 911 or go to the nearest emergency room
Adding Attachments: Use the “Choose Files” button to attach relevant documents like:
- Photos of medication bottles if there’s a question
- Lab results from other providers
- Insurance cards or prior authorization forms
Before Sending
- Review your message for clarity and completeness
- Check that you’ve selected the correct provider
- Verify any medication names and dosages mentioned
- Remember that providers typically respond within 72 business hours
What You Can Message Your Psychiatrist About
Use the secure messaging feature to contact your psychiatrist about any medication or treatment concerns, including:
- Requesting medication refills
- Questions about your current medications or treatment plan
- Following up after your appointment
- Reporting how you’re responding to medication changes
- Notifying us about medication side effects or new symptoms
- Alerting us to medication shortages at your pharmacy
- Completing any To Do items from your recent visit
- General questions about your psychiatric care
Your psychiatrist will review and respond to messages during regular business hours, typically within 72 business hours. For urgent concerns or emergencies, please call our office at (847) 450-6393 or dial 911.
Frequently Asked Questions
Use secure messaging for non-urgent questions about your treatment, prescription refill requests, symptom updates, or general concerns that don’t require immediate attention.