Paying Your Bill

My Statement Tab

This tab displays your current billing statement as a PDF document, which includes:

• Practice Information: Here & Now Mental Wellness contact details
• Your Information: Patient name and address on file
• Payment Section: Where you can submit online payments (see “How to Make an Online Payment” below)
• Statement Summary: Shows your record number, statement date, and total amount due
• Detailed Charges: A table listing each service you received, including:

– Date of service – Provider who saw you – Service code – Description of the service (e.g., “PSYCHOTHERAPY W/PATIENT 60”) – Charge amount – Amount paid – Remaining balance You can use the PDF controls at the top to zoom in/out, download, or print your statement for your records.

Ledger Tab

The Ledger provides a complete transaction history for your account, showing:

• All charges for services received
• Payments you’ve made
• Insurance payments and adjustments
• Outstanding balances
• Running account total

This gives you a comprehensive view of your financial activity over time.

Online Payment Log Tab

This tab tracks all online payments you’ve submitted through the patient portal, including:

• Payment date and time
• Amount paid
• Payment method used
• Confirmation number
• Payment status (processed, pending, etc.)

Use this section to verify that your online payments went through successfully.

Payment Receipt Tab

Access printable receipts for any payments you’ve made. These receipts include:

• Payment date
• Amount paid
• Services the payment was applied to
• Receipt number for your records

You can download or print these receipts for insurance reimbursement, tax purposes, or personal recordkeeping.

How to Make an Online Payment

To pay your bill through the portal:

1. From the “Billing” section, open the “My Statement” tab
2. Review your current statement to confirm the amount due
3. In the payment section at the top of the statement, select your payment method (Visa, Mastercard, Discover)
4. Enter your payment information [Card number, Expiration date, Amount you wish to pay (you can pay the full balance or make a partial payment), Cardholder signature, 3- or 4-digit security code (CVV) from the back of your card]
5. Review all information for accuracy
6. Submit your payment
7. You’ll receive a confirmation, and the payment will appear in your Online Payment Log

Alternative Payment Methods

If you prefer not to pay online, you can also:

• Pay by phone: Call the office at 847-653-6184 to make a payment over the phone
• Pay in person: Provide payment at your next appointment
• Self-pay: Please call our front desk, and our Wellness Coordinators can assist you.

Questions About Your Bill?

If you have questions about charges, insurance coverage, payment plans, or need help understanding your statement, contact the billing department:

• Phone: 847-653-6184
• Fax: 847-919-8375

Our Billing team is available to explain charges, discuss payment arrangements, or address any concerns about your account.